FAQ
Welcome to the Comfortley FAQ page. Here you'll find clear and detailed answers to the most common questions about our products, order processing, shipping, payments, and returns. If you need additional assistance, our customer care team is always happy to help.
1. Orders
Q: How do I place an order?
A: Simply browse our website, select your desired wellness or pain relief products, click Add to Cart, and proceed to our secure checkout. Complete your shipping and payment details, and we’ll begin processing your order right away.
Q: Can I modify or cancel my order?
A: We process orders quickly to ensure fast delivery. If you need to cancel your order or change your shipping address, please contact us at support@comfortley.com or +1 (408) 840-3972 within 12 hours of placing your order.
Q: Will I receive an order confirmation?
A: Yes. Immediately after your order is successfully placed, you will receive an order confirmation email containing your order details and invoice.
2. Shipping & Delivery
Q: Do you ship throughout the United States?
A: Yes. Comfortley currently ships to eligible addresses within the United States.
Q: Do you offer free shipping?
A: Yes. We offer free standard shipping on eligible US orders. Any applicable taxes or additional charges will be shown at checkout before you complete your purchase.
Q: What are your processing and shipping timeframes?
A: Our order handling schedule is as follows:
- Order Cut-Off Time: 5:00 PM (EST) – Monday to Friday.
- Order Processing Time: 1 to 2 business days (Monday – Friday).
- Transit / Delivery Time: 4 to 8 business days (Monday – Friday).
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Total Estimated Delivery Time: 5 to 10 business days.
Q: How can I track my order?
A: Once your package is dispatched, we will send you a shipping confirmation email containing your tracking number and carrier tracking link.
3. Payments
Q: What payment methods do you accept?
A: All transactions are processed securely via Shopify Payments. We accept major credit/debit cards including Visa, Mastercard, American Express, Discover, Diners Club, as well as digital wallets like Apple Pay, Google Pay, Amazon Pay, PayPal and Shop Pay.
Q: What currency will I be charged in?
A: All prices on our website are listed and processed in US Dollars (USD $).
Q: Is my payment information secure?
A: Absolutely. Our store is protected with 256-bit SSL encryption and full PCI-DSS compliance. We never store or have access to your full credit card details.
4. Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy. You have 30 calendar days from the date you receive your item to request a return for unused products in their original packaging.
Q: Are there any restocking fees?
A: No! We believe in complete transparency. We do NOT charge any restocking or administrative fees.
Q: Who pays for return shipping?
A: If the product arrives damaged, defective, or incorrect, we provide a 100% Free Prepaid Return Label. If you return an item due to personal preference or a change of mind, the customer is responsible for the return shipping cost.
Q: What is your official return address?
A: Authorized returns must be shipped to our facility: 525 Almanor Ave, Suite 400, Sunnyvale, CA 94085, USA
Q: How long does a refund take?
A: Once your return is received and inspected, approved refunds are credited back to your original payment method within 10 business days.
5. Products & Safety
Q: Are your products high quality and safe to use?
A: Yes. Every product in our catalog—from electric heated knee wraps to foot massagers—is manufactured with premium materials and features built-in thermal protection and auto-shutoff safety functions.
Q: What if I receive a damaged or incorrect item?
A: Please contact us at support@comfortley.com within 48 hours of delivery with your order number and clear photos of the product and packaging. After review, we may provide a prepaid return label, replacement, repair, or refund, depending on the situation. For confirmed damaged, defective, or incorrect items, Comfortley covers the applicable return shipping cost.
Q: Are these products intended for medical treatment?
A: Our devices are designed for personal wellness, relaxation, and daily comfort. They are not intended to diagnose or replace professional medical treatment. Please consult your physician if you have serious medical conditions.
6. Privacy & Security
Q: How do you protect my personal information?
A: We prioritize customer data protection. Your personal information is handled strictly according to US privacy regulations and our Privacy Policy. We do not sell or trade your personal information to unauthorized third parties.
7. Customer Support
Q: How can I contact Comfortley?
A: Our dedicated support team is always ready to assist you:
- Brand Name: Comfortley
- Email: support@comfortley.com
- Phone: +1 (408) 840-3972
- Business Address: 525 Almanor Ave, Suite 400, Sunnyvale, CA 94085, USA
- Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)