Refund policy
Last updated: September 8, 2026
At Comfortley, we want you to feel confident when shopping with us. If your order arrives damaged, defective, incorrect, or you decide that the product is not right for you, please contact our support team so we can review the situation and guide you through the next steps.
This policy applies to purchases made through comfortley.com and is subject to the terms below.
1. 30-Day Return Window
You may request a return within 30 calendar days from the date your order is delivered.
To be eligible for a return, the product must be:
•Unused and in its original condition.
•Returned with the original packaging.
•Returned with all user manuals, power adapters, accessories, and included parts.
•Accompanied by your order number or other proof of purchase.
Please contact Comfortley before sending any item back. Returns sent without prior approval may not be accepted or may experience delays.
2. How to Request a Return
To start a return, contact us at support@comfortley.com or +1 (408) 840-3972. Please include your order number and a short explanation of the reason for your request. If the item arrived damaged, defective, or incorrect, please also include clear photos of the product and its packaging.
Our support team will review your request and, if approved, provide return instructions and the applicable return address or shipping label. Do not send a return to an address that has not been confirmed by Comfortley support.
3. Damaged, Defective, or Incorrect Items
If your product arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery. We may ask for photos or other information so we can review the issue.
When the issue is confirmed, Comfortley will provide a prepaid return shipping label at no cost to you or arrange a replacement, depending on the circumstances and product availability.
4. Change of Mind or Personal Preference
If you request a return because of a change of mind, accidental order, or personal preference, you are responsible for the return shipping cost to the confirmed return address.
We do not charge a restocking fee. The product must still meet the return requirements in Section 1.
5. Return Inspection
When your return arrives, our team will inspect the product and confirm whether it meets the requirements of this policy. We will notify you by email after the inspection.
A return may be declined if the product is used, damaged after delivery, incomplete, missing accessories or manuals, or not returned in its original condition, except where the issue was caused by damage, defect, or an incorrect item received from us.
6. Refunds
If your return is approved, we will initiate the refund to the original payment method used for the order.
After the refund is initiated, it may take up to 10 business days for the credit to appear in your account. The exact timing depends on your bank, card issuer, or payment provider. If you do not see the refund after 10 business days, please contact your financial institution first and then contact us if you still need assistance.
7. Exchanges
If you would like a different product or model, the fastest option is usually to request a return for the original order and place a new order after the return is approved. A new purchase is subject to current availability and pricing.
8. Return Address
Do not mail a return before receiving instructions from Comfortley support. After your return is approved, we will confirm the correct return instructions.
Our listed business and return address is:
Comfortley Returns Address : 525 Almanor Ave, Suite 400, Sunnyvale, CA 94085, USA
9. Contact Us
If you have any questions about a return or refund, please contact us:
Brand: Comfortley
Email: support@comfortley.com
Phone: +1 (408) 840-3972
Support hours: Monday–Friday, 9:00 AM–5:00 PM EST
Business address: 525 Almanor Ave, Suite 400, Sunnyvale, CA 94085, USA
10. Product Information Notice
Comfortley products are offered for personal comfort and general home-wellness routines. Product features, settings, materials, fit, and individual experiences may vary by model and user. Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Always read and follow the instructions supplied with your product.
If you have a medical condition, injury, ongoing symptoms, or questions about whether a product is suitable for you, consult a qualified healthcare professional before use.