Privacy policy

At Comfortley (accessible from comfortley.com), one of our main priorities is the privacy of our visitors and customers. This Privacy Policy document outlines the types of personal information that is collected and recorded by Comfortley and how we use, protect, and handle it in accordance with applicable laws, including US privacy standards and Google Merchant Center policies.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.


1. Information We Collect

When you visit or make a purchase from our website, we collect personal information necessary to process your order, provide customer support, and improve your shopping experience.

  • Personal Details: Full name, billing address, shipping address, email address, and phone number.
  • Payment Information: Payment details such as credit/debit card numbers processed during checkout. (Note: All payments are processed securely through encrypted payment gateways powered by Shopify Payments. We never store full credit card details on our servers).
  • Order Details: Products viewed, items added to cart, purchase history, and communication preferences.
  • Device & Usage Data: IP address, browser type, time zone, cookies, and browsing behavior on our site.


2. How We Use Your Information

We use the personal data we collect for legitimate business purposes, including:

  • Processing and fulfilling your orders, including shipping, tracking, and returns.
  • Communicating with you regarding order updates, customer service inquiries, or transactional messages.
  • Screening orders for potential risk or fraud.
  • Optimizing and improving our store performance, layout, and user experience.
  • Complying with legal, tax, and regulatory obligations.


3. Sharing Your Personal Information

We value your privacy and do not sell, rent, or trade your personal information to third parties. We only share your information with trusted third-party service providers who assist us in operating our online store:

  • E-Commerce Platform & Payment Processing: Shopify & Shopify Payments (to power our online store and handle transaction payments safely).
  • Fulfillment & Logistics: Courier services and logistics partners to deliver your packages to your address.
  • Legal Compliance: We may share information if required by law, subpoena, or to respond to lawful government requests.


4. Cookies and Web Beacons

Like any other website, Comfortley uses 'cookies'. These cookies are used to store information including visitors' preferences, shopping cart items, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

You can choose to disable cookies through your individual browser options.


5. Data Security & Retention

We maintain strict administrative, technical, and physical safeguards to protect your personal data against unauthorized access, loss, misuse, or alteration.

When you place an order through our store, we will retain your order information for our records unless and until you ask us to delete this information, subject to applicable record-keeping laws.


6. Your Rights

If you are a resident of certain US states (such as California) or other jurisdictions with applicable privacy laws, you have the right to:

  • Access the personal information we hold about you.
  • Request correction or updating of inaccurate personal data.
  • Request deletion of your personal data.
  • Opt-out of any marketing communications at any time.

To exercise any of these rights, please contact us using the details below.


7. Children's Information

Our website is not intended for individuals under the age of 18. We do not knowingly collect any Personal Identifiable Information from children.


8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.


9. Contact Us

For more information about our privacy practices, or if you have any questions or complaints, please contact us at:

  • Brand Name: Comfortley
  • Email: support@comfortley.com
  • Phone: +1 (408) 840-3972
  • Business Address: 525 Almanor Ave, Suite 400, Sunnyvale, CA 94085, USA
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)